Lizzie Potter, BA (Hons) Social Work

Case Manager

Lizzie joined ACM with over 9 years’ experience of working as a social worker within statutory services where she supported a wide variety of adults and their families.

Lizzie’s role at ACM is to provide bespoke case management for adults with brain injuries, cerebral palsy, spinal injuries or other complex disabilities who require care, support and rehabilitation. She works with clients both pre-and post-settlement of personal injury and medical negligence awards. Lizzie is involved in all aspects of the case management role, including assessment, risk management, co-ordinating services, commissioning and managing rehabilitation and developing bespoke support packages.

Prior to joining ACM, Lizzie was a Senior Social Worker with a caseload of complex clients with a variety of presentations including physical injury, neurological conditions, brain injury, mild-severe learning disabilities and adults who were vulnerable with no formal diagnoses.  Lizzie has also had a role as ‘care manager’ which involved assessing and supporting adults from long stay institutions and secure units to move into the community. This was very similar to the case manager role; assessing their holistic needs, coordinating health and social care support and sourcing housing options.

Lizzie is passionate about person centred care and it is important to her that the adults and families she works with find their allocated case manager to be kind, compassionate, reliable and approachable. As a social worker she had an interest in supporting clients who employed their own support workers (direct payments) and adults who had limited mental capacity.

Lizzie is able to provide clear management, coordination and leadership to the teams she works with who are supporting her clients. She is a qualified Social Work Practice Educator and in her previous role supervised newly qualified, student and assistant social workers. Within her case management role she was able to transfer these skills in her supervision of support workers working with her clients.

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