Strengthening our case management teams

Annie Lintern and Sarah Moss have joined the Adult Case Management Team.  Annie and Sarah are both Occupational Therapists by background; most recently Annie worked as an OT in the NHS in acute, outpatient and community settings and has extensive experience of working with clients with neurological conditions or complex orthopaedic presentations.  Annie also has specific experience and knowledge of manual handling. Sarah is primarily a Neuro Occupational Therapist, she has worked within Physical Disability and Mental Health Services in the statutory sector, and has considerable experience of working with clients with brain injuries.  Her combined physical disability and mental health experience will be very useful in managing our clients who have a complex presentation.

Zoe Biginton is a nurse who has worked with children with neurological disabilities at both the East Anglian Childrens Hospice and Great Ormond Street Hospital; she has joined our CYP team.

They will all be working with clients in East Anglia and into London.  For further details about Annie, Sarah and Zoe, or any of our Case Managers, please see their individual CVs on the “Our People” page.



Posted in News | Comments Off on Strengthening our case management teams

A Reverse Advent Calendar

This year ACM took part in a Reverse Advent Calendar in aid of the Gatehouse project, based in Bury St Edmunds.

Staff gave up Christmas traditions such as Secret Santa and Christmas cards, and instead they donated items including essentials such as pasta, rice and soup, toiletries, and also special Christmas treats.   In addition to operating a Foodbank throughout the year, the Gatehouse Christmas project provides hampers to those in need, and also a Christmas lunch in Bury St Edmunds.

Pictured below are Sue Stoten, Jo Forrest, Vic Leever, Eunice Joel, Amanda Bailey, Caroline Houston, Sue Taylor, and Naomi James, with the boxes of donations.

















Posted in News | Comments Off on A Reverse Advent Calendar

Celebrating our Support Workers

A great night of success at the recent Eastern Region Great British Care Awards, celebrating the achievements of our amazing staff – 2 winners and 7 finalists.


Many congratulations to Gary who won the award for Home Care Worker of the Year and Helen who won the Front Line Leaders Award.


Pictured below are Helen, Jane, Angela, Gary, Kayleigh, Harriett, Sonia Collin (Care Co-ordinator at Anglia Case Management) and Linda Sayers (Registered Manager at Anglia Case Management).




Posted in News | Comments Off on Celebrating our Support Workers

Great British Care Awards finalists


We’re delighted that our Registered Manager Linda Sayers and several of our Support Workers are in the finals of the Eastern Region Great British Care Awards, having been nominated by ACM.  They have all had interviews and now await the decision at the Awards Ceremony on 15th November.

Pictured below are Harriett and Gary who are members of a team of Support Workers, who support one of are younger clients.

We’re really proud of all them all, and its great to see their work formally recognised.

Good luck to them all.


Posted in News | Comments Off on Great British Care Awards finalists

Congratulations Karen

Many congratulations to Karen Patient who has recently been awarded Advanced Registered Practitioner status with BABICM (the British Association of Brain Injury Case Managers).

As part of her application for Advanced status, Karen had to undergo a peer review assessment and also provide evidence of her experience, expertise and professional development relevant to her practice as a Case Manager.

Karen’s new status brings the number of Anglia Case Management Advanced Registered Practitioners to 11.




Posted in News | Comments Off on Congratulations Karen

Managing Director at ACM

We are pleased to announce that Sue Stoten has been appointed as the new Managing Director of ACM, commencing from 1st September 2018.  Sue has worked for the company for nearly 20 years, as a brain injury case manager, care expert and most recently as the Acting Clinical Director for Adult Case Management Services.  She has been a member of the senior management team at ACM for the last 10 years, and will already be well known to many referring solicitors, as well as case management colleagues.

Sue takes over this role from the founder of the company, Caroline Ferber, who will be retiring as Managing Director from 31st August.

However, Caroline is not ready to “hang up her briefcase” quite yet, as she intends to continue with her busy expert work case load, and is continuing to accept new instructions as an experienced and well respected TBI care expert.

Posted in News | Comments Off on Managing Director at ACM

Helen Hooker, BA (Hons), Dip HE

Case Manager

Helen’s case management role at ACM is to provide bespoke case management input for children with brain injuries, spinal injuries and other complex disabilities, who require care, support and rehabilitation.  She works with clients both pre and post settlement of personal injury and medical negligence awards.  Helen is involved in all aspects of the case management role, and has experience in the coordination of services and professionals as well as support worker recruitment and line management.

Helen joined ACM in early 2018, and she brings with her over twenty years experience of supporting children with a wide range of disabilities, and their families. Her knowledge and experience has been accrued through Local Authority and voluntary settings working with disabled children and young people and their families. Her most recent role was in a Local Authority Transition Team, where she supported young adults through periods of change. Helen has particular experience in supporting children who have complex support needs, and present behaviours that can significantly challenge. Through the course of her career, Helen has attended a wide range of specialist training courses and has worked in large multi-disciplinary teams to ensure the right support is provided.

Helen qualified as a Social Worker in 2004, and her most recent role was as a Senior Practitioner, Practice Educator and Assessor for newly qualified practitioners. She has extensive experience of working with Court processes, and is a good advocate for the young people and their families that she supports.

Helen has a particular interest in detailed assessments of her client’s needs and developing bespoke support packages to enable her clients to reach their potential. She has extensive experience of supporting young people and their families through period of crisis. She is currently studying for a Post Graduate Certificate in Systemic Family Therapy, and this is enabling her to develop her skills around supporting families through periods of crisis. She is very motivated to work holistically with clients and their families who find themselves in need of additional support, no matter the reason for this.

A skilled communicator and coordinator of services to meet identified needs, Helen is an able advocate and is used to striving to get the very best outcomes for her clients.  She prides herself on creative planning and being able to think laterally to devise bespoke solutions to individual’s identified needs, seeking to empower and engage clients and their families at every step.

Helen is especially geographically well located to assist our clients in London and the South East of England.


Posted in News | Comments Off on Helen Hooker, BA (Hons), Dip HE

Join our case management team!

If you’re an OT, SaLT, Physio or social worker based in London, and are thinking of a career change, why not join us at our “case management information evening” in London on Thursday 10th May in London.   For more details please see our vacancy page, or ring 01359 271900.  Places are limited.


Posted in News | Comments Off on Join our case management team!



Following a lengthy and in-depth inspection, that involved interviews with staff, and meetings with clients and their carers, the most recent CQC inspection has judged ACM to be Outstanding.

Linda Sayers, Registered Manager at ACM said “We’re delighted that our service has been judged to be Outstanding.  We’re extremely proud of all we have done, all we are doing and all we will continue to do.”

In the CQC Annual Report 2016/17, only 2% of adult care services had an Outstanding rating, which reinforces our achievement.


Posted in News | Comments Off on Outstanding!

Rehab Provider of the Year 2017

Many congratulations to our Community Rehabilitation team who have been shortlisted in the category Rehab Provider of the Year, at the Eclipse Proclaim Personal Injury Awards 2017. 

The nomination reflects the excellent work of the team – Pam Foreman, Mellisa Alleyne, Ellie Harvey, Laura Jepson, Lauren Mitchell, Gill Webber, Wendy Wilcock, and Karen Wilson.  

Pam, who leads the Rehabilitation team said “I’m so proud of the work that my team do, and its great to be officially recognised for the huge difference we make to our clients’ lives.”

The Awards ceremony is on 29th November, and will be held in Manchester. Rehab Provider

Posted in News | Comments Off on Rehab Provider of the Year 2017