ACM has a team of experienced Case Managers who specialise in working with adults who have enduring needs as a result of brain injury, spinal cord injury, cerebral palsy, stroke, amputation or other complex conditions or injuries. Their role is to ensure the best possible outcome for their client, and to support them to achieve the highest quality of life.
Once we have received instructions from the solicitor, family or fund holder, we will make contact with the client and family to arrange an initial assessment meeting. This is frequently held in the client’s own home, and will include a detailed discussion on all the key issues and requirements that may need to be addressed by a Case Manager.
Following the initial assessment we will normally complete a detailed report with a summary of our recommendations and associated costs. This will be sent to the solicitor, client and, where agreed, their family member.
Once we have confirmation that all parties are in agreement to commencing Case Management, we will allocate and introduce a suitably experienced and qualified Case Manager to start work on the recommendations.
Each Case Manager works with their own clients to establish goals and priorities, and develops a Case Management plan tailored to their specific needs.
Areas we can help with include:
- Developing bespoke care and support packages;
- Recruiting, training and supervising Support Workers;
- Commissioning and managing rehabilitation;
- Resourcing a range of therapies;
- Assisting with placements and transitional living;
- Enabling a return to work;
- Finding and organising holidays and leisure activities;
- Advising on housing and home adaptations;
- Sourcing specialist equipment;
- Advising on vehicles; and
- Advocating on behalf of the client.