Toby is the Pride of Essex Inspirational Youth for 2019

One of our clients Toby has been named the Pride of Essex Inspirational Youth 2019.

Toby’s award is very well deserved: he has raised over £9,000 for Team Angus by organising the Wheeler Way Walk in May, and in June hosted a quiz.  His support team, plus his solicitor at Thompson Smith and Puxon, raised further funds by sky diving.

His Team Leader, Harriett, said: “He really is a wonderful young man. I’m so proud of all he has achieved and so proud that I have had the privilege of being on the great journey with him.”

Toby is truly inspirational and a lovely young man.

Toby is still fundraising for Team Angus – for more information on The Wheeler Way Walk  please click the link.

We are Outstanding!

We are very proud to share the results of our recent CQC inspection: the service delivered by ACM was judged for the second time in succession to be Outstanding.

We were Outstanding in 3 out of 5 “key lines of enquiry” (effective, responsive and well led), and Good in the remaining 2 categories (safe and caring).  This overall Outstanding rating puts Anglia Case Management in the top 2% of Adult care providers in the UK.

Sonia Collin, the Registered Manager said: “We are absolutely delighted with the results of this very thorough inspection by the CQC.  It is a credit to our staff based here in Suffolk and all of our 211 support staff across East Anglia who work so hard to support those who use our service.”

Sue Stoten, the Managing Director of ACM added her praise “I’m so proud to lead this team of dedicated case managers, occupational therapists and admin staff, and its fantastic that our work is recognised by the CQC.  Sonia does an amazing job in ensuring that everyone follows the guidelines set out by the CQC and our recent inspection shows that we do more than just meet the standards, we exceed them!”

To read the full report, you can follow the link to the CQC website.


ACM: An “Investor in People” since 2012

ACM’s accreditation as an Investor in People has been re-awarded following a lengthy assessment last month, which involved a survey for all staff plus a day of interviews.  ACM was first accredited as an Investor in People in 2012.

We are very proud of our continued accreditation because it reflects the value that we place on staff and their development and training.

The IIP report included the following quotes from staff:

‘The appraisal always puts me at my ease and is very reflective and positive’
‘The supervision is about you as a person and not just about your work’
‘I’ve never had such a comprehensive induction in all my working life’
‘The culture here is not on the same planet as where I was before – it feels a very nurturing company to work for’
‘It feels like a compassionate organisation which looks after its staff’
‘The PDP programme makes me feel really valued’
‘There’s a real feeling of calm and being supportive’
‘There’s a very person centred ethos, our priorities are always around the client’

ACM staff benefit from 4 internal training days each year, in addition to a 2-year internal Professional Development Programme; for Senior Managers we offer a Senior Development Programme.   The internal training days provide an opportunity for the Senior team to share developments within ACM, along with discussing successes and opportunities for the future.  By providing bespoke training we can be confident that we provide a consistently high quality service.

We are also passionate about our staff having an office base, which allows for networking, informal peer support, knowledge sharing and team building, together with regular face to face supervision.


Case Management for Children and Young People

We recently expanded our CYP services, and therefore have increased capacity to provide case management to children and young people in East Anglia.

Earlier this year Zoe Biginton joined our CYP case management team, and we now have 10 specialist case managers who work with children.  Our CYP case managers expertise includes EHCPs; recruitment and management of support staff; sourcing, commissioning and coordinating multi-disciplinary teams across the Statutory and Independent sectors; as well as housing adaptations, equipment sourcing and manual handling.

For more information about how we could help your clients, the services we offer, and our individual case managers, please contact Fiona Flynn, the Clinical Director for the CYP team.


Luke is bee keeping

Our client Luke is working with Headway Cambridgeshire to set up his own business as a bee keeper.   Luke currently has 6 colonies and in addition to  extracting the honey, he also makes bees wax products and bee seed bombs, and can collect and rehome swarms.

Click here to follow the link to the blog on the Headway Cambridgeshire website where Luke explains more about his bees, and his passion for bee keeping.




Success at the CMSUK Awards

Fabulous news …. Jo Forrest is the Case Management Society UK Catastrophic Clinical Case Manager of the Year, and Pam Foreman and her team of neuro Occupational Therapists (including Wendy Wilcock, pictured) were Highly Commended in the category Therapeutic Service Provider of the Year.   

Its great to see the skills and achievements of our Case Managers and Rehabilitation team being formally acknowledged, and recognised in the wider world.   We’re so proud of you all.